We host tens of thousands of patients every year.
Telemedicine
Telemedicine
Telemedicine enables faster clinical decisions and reduces unnecessary travel in international assistance programs. For insurers, corporates, and government institutions, remote consultation supports early triage, second opinion, and follow-up without the delays and cost of cross-border provider visits—especially valuable for high-volume populations and time-sensitive cases.
We coordinate remote consultations with qualified clinicians and specialists, including triage, clinical guidance, medication advice within appropriate boundaries, and follow-up checks. We also support documentation capture (consultation summaries) that can be used for authorizations, referrals, and claims processes where required by the contracting entity.
1) Intake: symptoms, history, existing reports, and risk flags. 2) Triage to the appropriate specialty or general practitioner. 3) Remote consultation with structured outcome notes and next steps. 4) Coordination of referrals, diagnostics, or in-person care if needed. 5) Stakeholder reporting and continuity across time zones and destinations.
We integrate telemedicine into the assistance workflow rather than offering it as a standalone call. Decisions are documented, routed, and coordinated with the network, enabling transparent escalation and consistent governance for enterprise clients.
Insurers and TPAs managing international cases, corporates supporting traveling employees, and government programs that need scalable, trackable medical guidance and faster resolution pathways.
Scope of the Service
We coordinate remote consultations with qualified clinicians and specialists, including triage, clinical guidance, medication advice within appropriate boundaries, and follow-up checks. We also support documentation capture (consultation summaries) that can be used for authorizations, referrals, and claims processes where required by the contracting entity.
How the Process Works
1) Intake: symptoms, history, existing reports, and risk flags. 2) Triage to the appropriate specialty or general practitioner. 3) Remote consultation with structured outcome notes and next steps. 4) Coordination of referrals, diagnostics, or in-person care if needed. 5) Stakeholder reporting and continuity across time zones and destinations.
Why Mest Assistance
We integrate telemedicine into the assistance workflow rather than offering it as a standalone call. Decisions are documented, routed, and coordinated with the network, enabling transparent escalation and consistent governance for enterprise clients.
Who This Service Is For
Insurers and TPAs managing international cases, corporates supporting traveling employees, and government programs that need scalable, trackable medical guidance and faster resolution pathways.