We host tens of thousands of patients every year.
24/7 Free-of-Charge Concierge Services
24/7 Free-of-Charge Concierge Services
Concierge services in medical assistance are not lifestyle perks; they reduce operational friction that can derail treatment adherence, increase no-shows, and create avoidable escalations. In cross-border contexts, members need reliable coordination for appointments, documentation, navigation, and daily-life barriers while institutions require consistent service levels and controlled communication.
We provide 24/7 coordination support for non-clinical needs linked to care delivery: scheduling support, directions and navigation, interpreter coordination, document collection assistance, and practical guidance across destinations. We route requests through defined service rules so the experience is consistent and measurable for corporate and public clients.
1) Single point of contact receives requests and confirms eligibility. 2) Request triage and assignment to the right coordinator. 3) Execution through vetted partners (where applicable) with status updates. 4) Documentation of actions taken and time-to-resolution. 5) Closure summary and escalation path for urgent issues.
Our concierge layer is designed for enterprise environments: documented workflows, predictable SLAs, and coordination that aligns with the medical pathway. This reduces noise for claims and HR teams and improves member satisfaction without compromising governance.
Insurers, TPAs, corporates, and government institutions supporting international members who need consistent, 24/7 coordination alongside clinical services.
Scope of the Service
We provide 24/7 coordination support for non-clinical needs linked to care delivery: scheduling support, directions and navigation, interpreter coordination, document collection assistance, and practical guidance across destinations. We route requests through defined service rules so the experience is consistent and measurable for corporate and public clients.
How the Process Works
1) Single point of contact receives requests and confirms eligibility. 2) Request triage and assignment to the right coordinator. 3) Execution through vetted partners (where applicable) with status updates. 4) Documentation of actions taken and time-to-resolution. 5) Closure summary and escalation path for urgent issues.
Why Mest Assistance
Our concierge layer is designed for enterprise environments: documented workflows, predictable SLAs, and coordination that aligns with the medical pathway. This reduces noise for claims and HR teams and improves member satisfaction without compromising governance.
Who This Service Is For
Insurers, TPAs, corporates, and government institutions supporting international members who need consistent, 24/7 coordination alongside clinical services.